FAQs
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FAQs

Frequently Asked Questions

 

Insurance

Question: What insurance plans do you take?

Answer: We accept…

  • Aetna
  • Allwell (Sunshine State Health Plan)
  • Ambetter
  • APWU (Cigna Plan)
  • AvMed
  • BCBS
  • Beech Street
  • Care Plus
  • Cigna HMO / PPO
  • Community and State
  • Cypress Care
  • Devoted
  • Evolutions
  • Freedom Health
  • GHI/Emblem
  • Harvard Pilgrim
  • Health Care District
  • Humana
  • Magellan Complete Care
  • Medicaid
  • Medicare / Railroad Medicare
  • Navigere (formerly Spreemo)
  • Neighborhood Health Partnership
  • One Call Care Diagnostics
  • Oxford
  • PHCS Network
  • Preferred Care Partners
  • Prestige Health Choice
  • Sunshine State Health Plan
  • Total Network Resources
  • Tricare Prime – Humana Military Healthcare
  • United Healthcare

If your office participates in a managed care organization not listed above, contact us to make sure we accept the plan.

Question: I do not have medical insurance. Can I get a cash price for my examination?

Answer: Yes, please call us at 561-496-6935 to obtain a cash price for your exam.

Scheduling

Question: How do I schedule my appointment?

Answer: Call us at 561.496.6935 to speak with one of our scheduling specialists.

Question: I work during the day. Do you offer night or weekend appointments?

Answer: We have extended exam hours for select locations and certain modalities after 5 pm and on the weekend. Call us at 561.496.6935 to speak with one of our scheduling specialists to find an appointment that’s best for your schedule.

Question: What if I need to reschedule my appointment?

Answer: We’d be happy to accommodate you. Simply call us at 561.496.6935 to reschedule your appointment.

Exam Prep

Question: What should I bring with me to my appointment?

Answer: Please bring your…

  • Photo ID
  • Health insurance card(s)
  • Prescription/referral or authorization paperwork
  • All previous mammogram films (if appropriate)
  • Medical history
  • List of your current medications
  • Any previous films and reports for comparison

Question: What should I wear for my exam?

Answer: It depends on the examination, however, we normally recommend that you wear clothing without metal buttons and comfortable tops with easy access to your arm for blood pressure and IV injections if needed.

Question: How should I prepare for my exam?

Answer: Please do NOT wear any lotions, powders, creams, or deodorant. Otherwise, you will receive specific preparation instructions by email, according to the imaging exam you are taking prior to the appointment.

Financial

Question: How much will I pay at the time of the exam?

Answer: An estimated patient responsibility will be provided to you either prior to your appointment or at check-in. If your responsibility is over $50, we will call you before your appointment to let you know.

Question: Can I pay my bill online?

Answer: Yes, please go to our online payment portal at https://www.patientnotebook.com

Question: How can I find out my account balance?

Answer: You can find out your balance in two ways. Check online at https://www.patientnotebook.com or call our billing department at 561.496.6935 to speak with one of our billing specialists. Please note that depending on when your claim was submitted, an adjudication of the claim may be in progress and your balance is an estimate.

After Your Exam

Question: Can I get a copy of my report?

Answer: Your report is available in your patient portal approximately 24-48 hours after exam completion. Please consult your physician with any questions about your report. For questions regarding your patient portal, call us at 561.496.6935.

Question: Can I get a copy of my images?

Answer: DCA will be happy to provide you with an image CD that can be played on any computer. Please call our Medical Records Department to pick up your CD within 24 hours. You may also request a CD after your exam and a CD will be provided to you. Please allow up to 30 minutes to get a CD, depending on how many CDs are in the process of being made at the time of your request.

Other

Question: What if I am claustrophobic or anxious about my exam?

Answer: We understand your concern and we hear this often. Our MRI machines have a large open feeling, 70cm bores that allow most people to feel at ease. You may ask your physician to prescribe Valium prior to your exam. We recommend you have a driver take you home after your examination.

Question: I am a large-sized person. Should I let someone know before my exam?

Answer: All of our machines are able to accommodate most people of different sizes and weights. If you are concerned about your comfort, please let the scheduling specialist know.

Question: What if I still have questions after reviewing this web site?

Answer: Please call us anytime with any questions at 561-496-6935. We want to assist you in any way we can.

Question: Where can I find more information about radiation exposure?

Answer: Learn more here at https://www.radiologyinfo.org

 

Call 561.496.6935 to request an appointment.

EIGHT CONVENIENT LOCATIONS IN PALM BEACH COUNTY


3601 PGA Blvd., Suite 100

Palm Beach Gardens, FL 33410 Phone: Map & Directions

1572 Palm Beach Lakes Boulevard
Suite 2

West Palm Beach, FL 33401 Phone: 561.496.6935 Map & Directions

2565 South State Road 7

Wellington, FL 33414 Phone: 561.496.6935 Map & Directions

1425 Gateway Boulevard
Suite 100

Boynton Beach, FL 33426 Phone: 561.496.6935 Map & Directions
El Clair Medical Center
6080 W Boynton Beach Boulevard
Suite 140

Boynton Beach, FL 33437 Phone: 561.496.6935 Map & Directions
Village Center
15340 Jog Road
Suite 160

Delray Beach, FL 33446 Phone: 561.496.6935 Map & Directions

8142 Glades Road

Boca Raton, FL 33434 Phone: 561.496.6935 Map & Directions

23071 State Road 7

Boca Raton, FL 33428 Phone: Map & Directions

Accreditations